Returns and Refunds
As we create our amazingly POSH products in small runs we cannot offer refunds or exchanges if you change your mind.
Please let us know if you find a fault with your purchase and we will be happy to offer you a full refund,exchange or store credit within 14 days of purchase.
Contact email@example.com within that time so we can resolve any issues.
**Please note that small imperfections may occur on some products due to their handmade nature and are considered a very POSH part of the products aesthetic**
Buyers are responsible for return postage costs and assume all responsibility for any risk of loss, damage or theft during transit. For this reason it is recommended the buyer uses a traceable service and insurance.
If the item is not returned in its original condition with any and all tags attached, the buyer is responsible for any loss in value.
All orders are shipped once a week on a Monday via Sendle courier and come with their own tracking number. Shipping prices are calculated during the check out process and are based on weight and your location. Please be aware we cannot ship to PO boxes.
Domestic orders usually take up to a week to reach their destination. However, depending on when you order this could be up to two weeks as we only ship orders on Mondays. If you need your order posted ASAP please contact us with your order number at firstname.lastname@example.org and we will try our best to accomodate you.
International orders will take longer than domestic shipping times. Please see the table below with time frame guidelines (please note these times could be longer due to COVID19) Worldwide prices are calculated during the checkout process and are based on weight and location. Customs and import duties may be applied to your order when it reaches its destination, POSH Arts and Design is not responsible for these fees.
Approx delivery times as per Sendle website
Zone 1- New Zealand- 4-6 working days
Zone 2- North America, Western Europe, Asia and the Pacific- 6-13 working days
Zone 3- Rest of the World- 10-15 working days